Customer Service coordinatorJebsen & Jessen Ingredients (P) Inc

Position Summary
Work with Customer Service Team Lead, Logistics team and Sales team to ensure and provide responsible order processing of product deliveries/orders required by clients. Role requires processing all necessary documents to deliver, release goods from warehouse to designated clients. Responsibilities would include Order Processing, SAP maintenance (Service Delivery Module) and working with Finance (AR) for processing countering of receipts and other finance related matters.
Role Responsibilities:
Order Processing:
1. Process delivery notes, sales orders and sales invoice in a timely manner. Coordinate the delivery schedule with the Delivery Coordinator.
2. Process purchase order and/or proforma invoice for trade items and forward the approved documents to suppliers/principals.
3. Secure local insurance for CFR purchase orders/shipments and facilitate the necessary importation permits.
4. Process indent orders in a timely manner. Provide the corresponding copies of the indent order to clients and suppliers. Assist in the opening of Letter of Credit and inform the concerned parties of the details.
5. Monitor the status of the trade purchase orders and indent orders and pertinent documents. Communicate accordingly with suppliers and logistics group.
6. Monitor the status of the shipment of the samples. Communicate accordingly with concerned parties
7. Regularly update the shipping details in the system.
8. Verify the completeness and accuracy of the original documents from the suppliers before forwarding to the customs broker.
Collection:
1. Coordinate with the accounts receivables group regarding printing and countering of sales invoice and other accounts related concerns.
SAP Maintenance:
1. Create and update customer master data, vendor code etc. in SAP
2. Regularly clean-up open sales orders and delivery orders
3. Regularly clean-up unused and/or open trade purchase orders and indent orders.
4. Regularly clean-up the unused trade purchase requisitions before the next cycle.
5. Provide weekly stock positioning to the sales department
6. Process sample request in SAP
7. Process quotation request in SAP
Role Requirements:
· Bachelor's Degree in Economics/Business Administration/ or equivalent course
· Minimum of 3 years in Customer Service functions and or similar work experience
- Knowledgeable in SAP (Service Delivery Module)
- Proficient with MS Word, Excel and Power point.
- Self-reliant, works with minimum supervision
- Good communication skills (both oral and written)
- Good collaboration skills with team members