Customer Service conciergeYlopo LLC

Customer Service Concierge Key Responsibilities:
Qualify inbound callers and promptly perform warm transfers to realtor clients.
Should the realtor-client not pick up the transfer, you will need to ask for more information from the caller and note down their buying or selling needs
Flexibility to do both inbound and outbound calls (note, this is not a sales role)
Achieve performance metrics and goals set by management
At least 1 - 3 years of call center experience in either customer service or the real estate industry
Track record of high achievement - tell us what you've done that makes you a winner!
Integrity, energy, and genuine desire to understand and solve customer problems
Ability to think on your feet
A good conversationalist can talk casually with a client (nonscripted)
Confident, competitive, high-level work ethic, sense of urgency, and a closer mentality
Strong listening and presentation skills
Excellent written/verbal communication skills
Detail-oriented and keen on taking notes
Transcription experience is a plus
Experience in using Five9, a browser-based call center platform is a plus
System Requirements:
The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up
Ram should be at least 8 gig with 100 gb Free disk space
A Headset with the noise-canceling feature
At least 10 Mbps & up wired connection for the main ISP
strictly no USB Sticks allowed for backup ISP
Shift: Pacific Time
Rate: PHP 40,000
Work from Home
Medical / Health Insurance
Entry Level / Junior, Apprentice Customer Service Digital Marketing 1 opening Bachelor's degree graduate
About YlopoYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we offer team members:A full time, permanent work from home set upA commitment to personal developmentguidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,Team building events, team lunches/ happy hours, and other company wide eventsA supportive, caring environment dedicated to continuous learning and growth.With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo's clients generate more business and better promote their team, brand, and listings.
Kalibrr

Manila City, Metro Manila
₱40,000 per month
Permanent
Full-time