Customer Service billing analystAirespring

Company Description
Headquartered in Los Angeles, AireSpring is the leading provider of call center traffic to the United States and other countries. AireSpring provides both inbound and outbound VoIP calling solutions to carriers as well as directly to call centers on a wholesale basis. AireSpring also offers a fully hosted Cloud Contact Center service targeted specifically to the BPO market. AireSpring's solutions are offered through a direct sales channel, master agents, and value added resellers.
AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates
Job Description
The Billing Analyst position supports the Customer Billing Disputes Department. Duties include reviewing customer telecommunication bills, calculating and confirming correct invoice charges and ensuring any billing issues are current and resolved. This position also researches billing disputes for customers.
RESPONSIBILITIES INCLUDE:
Analyzing bills, determining any applicable credits, proposing credits for approval and posting credits once approved.
Reviewing bills with customers, researching disputes utilizing heavy communication with many internal departments as well as customers and agents.
Multitasking in a high volume and fast paced environment.
Ability to work within different databases with complete accuracy
Qualifications
Telecom experience a BIG plus or multi-level pricing structure experience also a plus
Candidate must possess the ability to work independently with minimal direction
Strong math skills are required
Proficient in Excel, Word and Outlook
Excellent verbal and written communication skills
EXTREMELY Detail oriented
Superior Customer Service Skills
Additional Information
Benefits : Medical, SL/VL and Monthly attendance bonus
Working hour : Shifting work schedule
Dress Code : Smart Casual
Airespring

Pasig City, Metro Manila
Permanent
Full-time