Customer Service-b2Jones Lang LaSalle EMEA

PSC COORDINATOR
Overview of the role:
The Property Service Centre manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.
Responsible for identifying, analyses, coordinating dispatch of work order requests to the appropriate vendor within the agreed Service Level Agreement. Overdue are being managed effectively to ensure the attendance of the vendors in a timely manner. The appointment and duties may vary dependent on contract requirements and variations.
What this job involves:
The Property Service Coordinator shall be responsible for:
Answer all incoming calls from multi-client portfolio.
Ensure that requests are addressed in an expeditious manner.
Analyze caller's needs and is empowered to implement the best strategy to respond in order to ensure superior customer satisfaction.
Resolves and co-ordinates the resolution of customer issues.
Verify and track work orders to completion.
Continually build customer relations with client personnel.
Problem solve and discern between the symptoms of the problem and the root cause.
Work under pressure and with tight deadlines.
Previous experience in property management - understand difference between Landlord and tenant responsibility, knowledge of commercial lease.
Sound like you? To apply, you need to have:
Education & Qualifications
Preferably a tertiary qualification in a real estate related field. Experience in the property industry is considered an advantage. A good working knowledge of personal computers (MS Word/Excel) and the ability to type 50 - 60 words per minute. Ability to make decisions and good admin skills.
Background & Experience
A background in or understanding of property would be preferable, and an understanding of commercial lease agreements would be highly beneficial
Work Style, Personal Attributes & Attitudes
People Skills
The JLLs work environment is relationship based and employees need to be able to work effectively within a number of differently structured teams. The PSC needs to be a committed team player.
Strong written and verbal communication skills are paramount, as is a team focus and positive 'can do' attitude. Articulate and succinct communication is highly valued, as well as a strong customer service focus. Negotiating skills are required to help define tasks initially and then steer them in the right direction.
Task Skills
A solid skill base is needed to hit the ground running, and commercial acumen focusing on long-term outcomes and the financial implications of the actions is expected.
Strategic thought processes are vital in processing and analyzing data in order to reach key points, and the ability to think in the bigger picture is an advantage.
The ability to best solve a problem quickly and effectively using networks is also a must, along with the ability to maintain a positive attitude in a fast paced environment.
Personal Qualities
The typical JLL person's work style would be relationship oriented where support for others in achieving goals is a key consideration. Looking above the obvious to achieve broader based solutions using initiative is standard, and a flexible approach to problem solving utilizing various resources is required.
The ability to think on your feet and effectively deal with stress in a supportive environment is also considered necessary. An aptitude to want to learn is important for PSC's, and a customer service focus and pleasant demeanor are vital attributes.
The ability to effectively communicate and liaise with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessary.
Interpersonal Skills / Interpersonal Sensitivity and Flexibility
Highly developed oral, listening and written communication skills
Team Player, focused on the best outcome for all
Motivated by objectives
Planning and Organizing
Self-confident and Energetic
Persistent with a "can do" attitude
Self-motivated
Achievement focused
Able to work with little direction
Initiative, Autonomy and Independence
Customer Service Orientation
Perseverance, Determination and Tenacity
Flexibility and Adaptability
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
We will also require you to register in our career site: https://www.jll.com.ph/en/careers to capture your details in our system.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)
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