Customer Service associate 2Abbott

JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Customer Service Associate is within our office located at Manila, Philippines. This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources - Fax, email, Esker, EDI and Salesforce.
This job description will be reviewed periodically and is subject to change by management.
RESPONSIBILITIES:
Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)
Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx North America's SAP ERP system
Elevate workflow issues to Order Escalation Specialists in Orlando, Florida to escalate all unsolved customer purchase orders for a timely resolution
Communicate with supervisor to ensure daily order processing requirements are met
Execute applicable Quality System processes
Other duties as assigned
BASIC QUALIFICATIONS | EDUCATION:
Must possess at least College/Bachelor's Degree
Minimum 1-2 year(s) experience in a related field required
Knowledge of SAP or ERP applications preferred
PREFERRED QUALIFICATIONS:
Must be proficient in MS Office including Excel, Word and Outlook
Must have good keyboarding and typing skills
Must have data entry experience
Must be able to multi-task and meet deadlines
Must be able to communicate professionally
Must be willing to work night shift
COMPETENCIES:
Customer Focus
Functional/Technical Skills
Priority Setting
Problem Solving
Process Management
JOB FAMILY: Customer Service
DIVISION: ARDx Abbott Rapid Diagnostics
LOCATION: Philippines
Taguig City : Rizal Drive, Corner 31st Street, Bonifacio One Technology Tower
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 10 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott

Taguig City, Metro Manila
Permanent
Full-time