Customer Service agents | remote, manila, philippinesEnnovationHUB d.o.o.

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing support for customers, through phone, email, chat, social media and digital platforms interactions?
We are a dynamic e-Commerce Company currently looking for customer service specialists, to join our talented customer service team remotely from the Philippines.
As our new team member, you will be working on our 3 leading brands within the Home & Living category, and be involved in transforming our online web-shops into industry leaders, in the United States, UK, and European markets.
You will:
Conduct stellar communication with the customers via email, telephone
Provide assistance to our website visitors through a Live Chat app
Handle and timely respond to customer inquiries
Work closely with the logistics team to ensure timely delivery to our customers
Provide assistance in tracking shipped parcels and notify customers on request
Following up on inquiries and delayed payments
Reporting any found issues to your supervisor or the relevant department
Ensuring a smoother shopping experience for customers by guiding them through the shopping process
Fluency in English, and confidence in using your language skills over the phone and in emails
Having a fully-equipped PC or laptop with a strong and stable internet connection
Having computer user skills and being comfortable navigating across different systems whilst simultaneously speaking to customers
Being passionate about sales and customer service
Orientation towards and experience in customer service-related positions
Coping well with pressure, and understanding the value of receiving and adapting to feedback in relation to your performance measures
Ability to quickly learn, adapt and apply new knowledge
Ability to work with little or no supervision
Ability to precisely follow and execute defined processes and procedures
Prior experience in a similar position
Prior experience in sales positions and good soft skills are a plus
Ability to work night shifts
Benefits:
Get inspired by our international community and our social events
To join a young and dynamic team in a diverse and friendly environment
Competitive salary, with great opportunities for further progress
Work from your comfortable home without worrying about how to travel to work and back
If you can fill in most of the above requirements, and you see yourself being a good fit with our team, we would love to hear from you.
ennovationHUB is a dynamic e-Commerce Company with offices in Belgrade. For this opportunity, we invite you to work remotely from home in Manila. As an equal opportunity employer, we value diversity :)
EnnovationHUB d.o.o.

Manila City, Metro Manila
Permanent
Full-time