Customer Service agentMaersk

We are looking for an enthusiastic individual with solid experience in Customer Service to join our Team. In this role, you are responsible to develop and maintain strong interpersonal customer relationships to ensure that the best quality customer service is provided to the customers at all times. In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organisation's success.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.
Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
Key Responsibilities
Build strong and lasting relationships with customers and provide second-to-none customer service.
Take full responsibilities and end-to-end ownership of customer shipments and issues.
Engage in constructive problem resolution and provide solutions.
Act and communicate proactively and keep customers informed of any issues or changes in the booking.
Address root causes and seek continuous improvements - constantly look for ways to improve work processes.
Work independently and assist the team in realizing goals and standards - share knowledge and best practices.
Who we are looking for
Previous customer service experience in shipping, logistics, freight forwarding, and supply chain will be an advantage.
Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
Can handle pressure and high volume of customers.
Personable, energetic and excellent communication skills.
Someone who is an excellent team player and able to work effectively under pressure.
Should have the ability to converse with people of all levels and is well organised, efficient and effective.
Must be eligible to work on a permanent basis in Pasay City.
As a performance-oriented company, we strive to always recruit the best person for the job - regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Last application date: 01 September 2021.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com
All the way.
Maersk

Pasay City, Metro Manila
Permanent
Full-time