CUSTOMER SERVICE agent - level 1KMC MAG Solutions Inc

The Purpose Driven Career Objectives of a Service Agent - Level 1 Service incoming calls on existing individual bookings from travel agents and direct guests in an expeditious and efficient manner. Agent does this by establishing rapport and confide The Purpose Driven Career Objectives of a Service Agent - Level 1 Service incoming calls on existing individual bookings from travel agents and direct guests in an expeditious and efficient manner. Agent does this by establishing rapport and confidence with customers. Comprehensive training and support available with opportunities to grow and learn. Upon completion of new hire training, agents will be enrolled in a Rookie Development Training program for 6 weeks to transition form classroom to service floor. Additionally, after 3 months Service agent will be certified as a Resolutions agent and gain more access and skills to support internal staff members, outsource partners, travel agents and direct guests. To apply for Service Agent - Level 1 , you are excellent at: Excellent attendance and punctuality is an essential function of the job. Handle a high volume of inbound calls with varying degrees of questions and/or concerns and act as the primary customer service agent in processing or responding to basic customer requests, inquiries and/or bookings changes. Performs this by achieving productivity standards and goals set by the company while maintaining a high level of customer service inclusive of total number of incoming calls, length of call, and ACW (after call work). Actively participate in on-going feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings Stay current on new information in regards to sales, new products, marketing campaigns and other sales and service initiatives through training, self-study, company newsletter, etc. Adhere to established escalation process to refer unresolved customer issues to designated call center team member or supervisor for further resolution and/or research Your Success Profile includes: Must have Vocational or Bachelor's Degree of any field. Minimum 1 year of customer service experience required. Customer service experience in a hospitality industry or Contact Center preferred. Knowledge of Microsoft Office products preferred. Comfortable taking incoming calls via phone and computer. Ability to demonstrate excellent attendance and punctuality. Ability to resolve customer issues in a clear, calm, and diplomatic manner. Ability to demonstrate empathy. Ability to demonstrate good verbal and written communication skills required. Ability to demonstrate very good listening skills to interpret and address customer requests and needs. Ability to be a self-starter with a strong work ethic. Demonstrate creative problem solving skills. Demonstrate basic business acumen - balance between company revenue objectives and customer satisfaction. Effective at resolving challenging customer issues. KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
Monster

Taguig City, Metro Manila
Permanent
Full-time