customer master data management SupervisorSGS

Company DescriptionWe are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionProcess
Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
First contact for issues escalation within B2C process (Customer Master Data)
Cooperation with Internal and External Audit
Performing B2C (Customer Master Data) controls
Advising other team members in terms of B2C (Customer Master Data) process matters
Introduce Improvements within B2C process (Customer Master Data)
Coordination:
Coordinate completion of B2C (Customer Master Data) processes
Delegate tasks
Distribute the workload and supervise the team in day-to-day operations
Managing HR Matters
Communicate deadlines
Monitor the team performance
Resolve or escalate any process issues
Attend and lead team meetings
Prepare reports
Building relationship with the countries during day-to-day operations
Communication:
point of contact to the affiliates management
report to GBS manager
provide the guideline to the team based on the management decisions
Motivation:
Motivate team members
Listen to team member's feedback and resolve or escalate any issues
Suggest and organize team building activities
Create a positive team environment
Profile:
Team player
Good organizational skills
Able to communicate information effectively
Be able to motivate team
Natural leadership skills
B2C (Customer Master Data) Process knowledge
QualificationsEducation:
Degree in Business, Finance and Accountancy and other similar courses
Experience:
8 to 10 years of experience in Bill to Cash function
Focus on Customer Master Data Management
Relevant shared service migration and operating experiences.
Knowledge of Oracle Business Suite and other ERP system is a plus but not required.
Good interpersonal and leadership skills
Good networking skills
Additional InformationBased in Alabang, Muntinlupa, Philippines
SGS

Las Piñas City, Metro Manila
Permanent
Full-time