customer experience specialist | escrow email and Chat SupportFreelancer.com Philippines Inc.

Job Responsibilities:
Provides exceptional customer service at all times via email and chat.
Provide accurate information on customers' queries
Flag transaction and alert payments team
Identify and flag potential fraud issues
Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
Promotes features and benefits of using Escrow.com
Incorporates changes in work practices in response to changes requested by management
Adheres to Escrow policies and procedures
Actively contribute to team meetings, calibrations and training sessions
Offers suggestions for improvement
Performs other duties as required including but not limited to sending productivity reports, minutes of the meeting and post mortem analyses etc
Job Qualification:
Exceptional English communication skills - written and verbal
Candidates must possess at least a Bachelor's/ College Degree in any field.
At least 1 year(s) of working experience in the related field is required for this position
Ability to express complex ideas simply and concisely.
Self-starter.
Detail oriented and process driven
Possesses excellent personal and customer service abilities
Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays
Preferred:
1-4 yrs experienced employees specializing in Customer Service or equivalent is highly valued.
Strong analytical and problem solving skills
Ability to work in a fast paced dynamic environment