customer experience Operations analyst (on-site cyber sigma, taguig)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/c2EvEqrV214vkQFr9
 
 
Rate: $8/hr and earn up to PHP 80,000+/month 
Schedule: Monday - Friday: 9:00 am - 5:30 pm US/EMEA Timezone 
 
Customer Experience Operations Analyst (On-Site Cyber Sigma, Taguig)
 
Job Description
The Customer Experience Operations Analyst plays a pivotal role in ensuring a seamless and efficient experience for our customers by managing key operational and administrative functions that support customer success. This individual will oversee customer requests related to software licensing, support portal onboarding, managing updates on software bug releases, and other backend customer experience operations.
 
This role bridges internal teams-such as Customer Experience, Support, Product, Sales, Finance, and IT-to ensure that customer needs are handled quickly, accurately, and consistently. The Analyst will be responsible for maintaining operational workflows, identifying areas for process improvement, and ensuring that systems and tools supporting customer engagement are optimized for efficiency and scalability.
 
The ideal candidate thrives in a fast-paced, customer-focused environment and brings a combination of operational excellence, analytical skills, and process discipline.
 
Must Have Qualification:
2+ years of experience in customer operations, business operations, support administration, or a related function
Strong understanding of customer lifecycle processes (onboarding, renewals, licensing, etc.)
Experience managing software license provisioning and customer access management (e.g., support portals, account setups)
Exceptional attention to detail and ability to manage multiple concurrent requests with accuracy
Strong communication skills, both written and verbal, with a focus on clarity and professionalism
Familiarity with CRM or ticketing systems (Salesforce and Zendesk a plus)
Proven ability to collaborate across departments and maintain strong internal stakeholder relationships
Analytical mindset with the ability to use data to drive improvements in efficiency and customer satisfaction
Excellent written/spoken English, clear documentation habits, 3-4 hours overlap with GTM regions, secure access, reliable connectivity, and comfortability working in a playbook culture
Nice to Have Qualification:
Experience in SaaS or software licensing operations
Knowledge of subscription management systems
Familiarity with customer success platforms and support portals
Experience with process automation or workflow tools (e.g., Zapier, Jira, ServiceNow workflows)
Understanding of ITIL or service management principles
Background in data analytics or reporting, including comfort with dashboards and KPIs