Customer care specialistAvid Technology

Customer Care Specialist
Job Description (Role Profile)
Customer Care Specialist II
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com.
JOB SUMMARY
Avid is looking for a Customer Care Specialist for its office in Manila! About the Role
Providing support to our customers from all around the world in the areas of licensing, product registration account administration, and online store.
Dealing with customers across all audio and video market segments, from creative enthusiasts to professional broadcast.
Managing support cases through web-based submissions, chat support and phone calls.
You may be the right candidate if you:
Are fluent in English.
Have experience in customer care.
Are comfortable interacting with customers every day via phone and e-mail.
Are willing to cooperate not only with your local team but also with colleagues from all around the world.
Are a keen problem solver, with a can-do attitude.
Have an ability to stay focused and to systematically boil down complex issues in order to identify the underlying cause; are detail-oriented.
Are willing to learn constantly, seek and give advice, share knowledge with others.
Are not afraid of making mistakes but careful to not repeat them.
Are a self-starter who is comfortable with taking the initiative.
Are searching for solutions actively and taking ownership of tasks.
Have good time management skills (you will not be taking hundreds of calls a day, but you will make sure that calls and web cases are responded to in a timely manner).
Are the kind of person who is always up for the challenge but is aware that you do not always have to know the right answer.
Are willing to learn about Avid products and new technologies in the audio, music, film, and broadcast industry, increase your soft skills every day, become a customer care star.
Requirements:
Experience and passion for high-standard customer care.
Fluent in English (written and oral).
Solid fundamental computer skills.
Willingness to learn every day and take ownership of self-development.
Ability to work in a team.
What we offer:
We are a high-standard customer care team that focuses on delighting our customers and innovating the way we help them every day. We provide support for our own products.
You will be joining an amazing, international team of talented, friendly and helpful people, who are passionate about their jobs, inspiring one another and who will be helping you grow every day.
You will be working for a highly dynamic and innovative media industry.
We have a great working atmosphere, yet we are constantly striving to build an even stronger culture of trust and collaboration.
We will give you the on-the-job training and guidance needed to onboard effectively.
You will be learning new skills and broaden your expertise; we will help you to develop and to embrace possibilities to grow within the company.
We care for the work-life balance of our employees.
We have private health insurance, we care for your sports activities, there is coffee and tea in the pantry, no dress code.
Comfortable office space, with quiet and peaceful surroundings.
Fixed salary and annual variable bonus.
Willing to work on shifting schedules, weekends, or holidays.
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.