corporate & Investment Banking - client service specialist iv - access supportJPMorgan Chase

Job Description:
The Global Client Access - Access Support Group provides high quality technical support via telephone and chat. As Client Service Specialist IV, you will act as the primary technical contact for all JP Morgan Access users and escalation of all unresolved problems/potential risk to second level support. You will also be responsible for performing routine daily tasks and participating in special department projects.
Job Responsibilities:
Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users.
Log and manage calls/chats into the support tracking system.
Resolve customer issues and queries in a way that reflects and expresses excellent customer service.
Take ownership and provide technical support and customer service to clients and business areas within JPMorgan.
Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner.
Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedure website.
Provide in-house training to other Client Access staff in all aspects relating to new development / releases of Subject Matter Expert (SME) product and its use with client base.
Ensure all complaints are escalated appropriately, leveraging the sensitive client process.
Familiarization testing of new product and platform releases prior to releasing to clients.
Ad-hoc initiatives to improve quality create efficiency or improve client experience.
Required qualifications, capabilities, and skills:
Excellent communication, oral, written, and interpersonal skills
With Technical Troubleshooting background
General knowledge of cash management business
Strong customer service skills, call center experience
Strong analytical and problem solving skills
Ability to quickly adapt and learn new products and technologies
Bachelor degree or equivalent education/work experience
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time