Billing representativeKinsta

Kinsta is a modern cloud hosting company focused on high-performance hosting. We run our services on cutting-edge technology, and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe, with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you'd like to become part of the Kinsta family, hit apply!
Our client base is growing steadily, and we're looking for an energetic, friendly, and knowledgeable Billing Representative with exceptional communication skills to provide customers with billing assistance via our email ticketing system.
As Kinsta's Billing Representative, you will:
Take ownership of billing issues reported by customers and see problems through to resolution.
Proactively research, troubleshoot, and identify solutions to resolve customer billing issues.
Monitor overdue subscriptions and plan cancellations via reporting channels to ensure sites are appropriately removed from servers.
Monitor the system or any other payment gateway/merchant account for inconsistencies and known issues, and research, investigate, and respond appropriately.
Monitor reporting channels daily to investigate and resolve failed subscription signups and upgrades.
Document billing-related workflows, processes, troubleshooting instructions, and problem resolution steps for internal use.
Requirements:
1-2 years of customer-facing experience.
Native-level fluency in both written and spoken English.
Excellent communication skills to understand and explain billing topics such as complex invoices, prorated charges and fees, and subscription-based and consumption-based billing practices.
Strong mathematical skills.
Ability to understand complex financial topics and situations.
Bonus points:
Previous experience and familiarity with utilizing Stripe.
Previous experience in web hosting and/or SAAS spaces.
Benefits:
Fully remote culture with a globally distributed, international team. You can work anywhere with appropriate internet access.
We offer a flexible and relaxed working environment where everyone can work in peace.
In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off.
Our positions offer a great deal of opportunity to learn and grow with the company.
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran's status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.
By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's , including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.
#LI-Remote, #IHSRemote
Kinsta

Manila City, Metro Manila
Permanent
Full-time