bilingual japanese Customer Service Representative (day shift)TELUS International Philippines

The Bilingual Japanese Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues fast and in an accurate manner. Roles and Responsibilities:
Provide assistance to customers and solve their cases
Analyze customer issues and provide solutions according to the account procedures and guidelines
Provide customer care when necessary
Keep updated knowledge of account's policies and products
Maintain adequate proficiency in products and platforms supported
Read and ensure understanding of new or actualized policies, procedures, and products
Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends
Keep account information confidential, protect it from unauthorized use, ensure it remains in the Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
To perform any other tasks, duties, or services requested by his/her immediate superior
Qualifications:
Candidate must possess at least a Vocational Diploma in any field
Must be fluent in both written and verbal Japanese and English language
Preferably with experience supporting a Bilingual Queue (Japanese and English)
Must be willing to work on shifting schedule at TELUS Market! Market! Site.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Work visa can be provided for this role