bilingual Customer Service Representative (spanish)Wells Fargo

About this role:
Wells Fargo is seeking a Bilingual Associate Customer Success Representative.
In this role, you will:
Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from management, escalate questions and refer more difficult issues to staff
Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
Interact with experienced representatives on difficult issues
Be responsible for coaching new hires and less experienced staff
Respond to inquiries and issues from customers
Required Qualifications, International:
At least 2 years customer service experience in the BPO/Contact Center environment
At least 2 years in handling a bilingual account (Spanish)
Must have finished 2nd year in college with no back subjects
Desired Qualifications:
Experience in handling financial accounts preferred but not required
Job Expectations:
Candidates must be amenable to support 24x7 operations
Candidates must also be amenable to work in McKinley Hill, Taguig City
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time