airline Customer Service agentseTeam Workforce Private Corporation

Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
Maintain member accounts whenever there are changes in their profiles
Send program-related collaterals and forms
Advise on latest promotions and mechanics
Manage feedback/ complaints and liaise with backend support to resolve members' issues
Involve in ad-hoc projects
Meet daily KPI requirement
Qualifications
Completed at least 2 years in college
At least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for Unite Airlines.
Strong analytical skills to identify cause of problems & recommend solutions
Strong verbal and written English communication skills
Amenable to work in rotating shifts