account resolution representative - CollectionsWells Fargo

About this role:
Wells Fargo is seeking an Account Resolution Representative responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex outstanding account balances.
In this role, you will:
Support Account Resolution functional area as an experienced Account Resolution Specialist by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
Perform moderately complex customer support tasks when evaluating customers situation to provide relevant solutions
Refer more complex issues to a more experienced Account Resolution Specialist
Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers
Required Qualifications, International:
2+ years experience in Account Resolution, customer contact, Customer Service, Sales environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Completed 2nd year College Level (no back subjects)
2+ years experience in BPO, Contact Center or Financial Services environment
Experience in Collections preferred
Flexible with work hours, schedule and arrangement
Willing to work in Mc Kinley Hill, Taguig City
Desired Qualifications:
Job Expectations:
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time