website customer engagement AdministratorGenashtim

Job Descriptions
As a Website Customer Engagement Administrator, the competent individual will perform the following responsibilities:
Identify and assess customers' inquiries and requirements appropriately and efficiently to achieve positive customer experience.
Build sustainable relationships and trust with customer through open and interactive communication.
Navigate, review and showcase the website to customers, including managing any webinars, online conferences and participants' appreciation.
Handle and manage tough customer complaints, provide appropriate solutions and alternatives within the time limit and conduct follow throughs to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Understand the client's website traffic, generate reports on a regular basis and present findings and recommend potential improvements to management by collecting customer information, website traffic and analyzing customer needs.
Job Qualifications
Excellent customer support experience, has worked in call- center/ customer service industry and managing tough customer requests and/or complaints.
Strong ability and experience to escalate and de-escalate appropriately.
Ability to multi-task by easily navigating any existing tools while interacting with customers and participants remotely and online, facilitating strong contact handling skills and active listening
Excellent communication and presentation skills
Familiar with CRM systems and practices
Preferably familiar or highly interested in Vatican history and arts.
Fresh graduates of Human Resources, Business Administration, Psychology, or any other Allied courses are welcome to apply. Members of the marginalized/underserved/ minority community (people with disabilities, members of the LGBTQIA+ community, senior citizens, veterans, members of any oppressed environment) will be given priority on their application but we will not discriminate against all qualified applicants.
Phases of Application:
Facilitate and finish the application the assessment test required for this position.
Submit a recorded English video interview as a primary requirement to assess a candidate's suitability for the role. Your application may not be processed until you are able to accomplish this. Please go to https://start.myinterview.com/genashtim/website-customer-engagement-administrator
You are also required to submit and upload an English version of your CV on the same link provided
Please do not rush in answering the short assessment test. Kindly find time to research online if you are unfamiliar with the questions. There is no time limit.
Once you pass these three initial requirements, you will undergo 2 stage interviews from Genashtim.
Other Information for this Opportunity:
For this position to be able to work 100% remotely, mandatory PC specifications must be adhered to for your application to be fully processed. Genashtim may require you to submit these proofs of specifications and Genashtim reserves the right to conduct audits prior to onboarding.
1Stable internet connection with a minimum of 5mbps for download speed & 1mbps download, with a ping of not higher than 80ms.
Properly functioning PC (laptop/desktop) Minimum specifications of:
Processor comparable to Intel® i5 or higher; o 8GB of RAM; o 500GB SSD/ HDD or higher
Data-enabled smartphone with minimum specifications of: o Android 5 or IOS 9; o Ability to install WhatsApp instant messaging application; o Mobile data and power back-up is a must;
Minimum software requirements that may be installed to either or both to PC and/or smartphone include: o Licensed Windows® 10 64bit operating system; o Licensed Microsoft® Office 2013 or higher with PowerPoint, Excel, and Word (cloud/online or hard disk-based installation); o MS Teams or Instant Messaging (IM) applications such as WhatsApp, Viber, Line, Skype or any other designated IM tools; o People with Disabilities (PWD) assisted applications should be duly licensed.
If you have what it takes to take on this exciting and challenging career opportunity, apply now.
We may assign candidates to different functions and jobs based on the candidate profile, other available and future openings, and business needs, to maximize their application.
By applying to this career opportunity, you hereby authorize Genashtim, its authorized third parties, and its/their officers, team members, and third-party service providers, to hold, use, and otherwise process your data in connection with your job application.
Benefits:
Work from home
Experience:
Administrative and Customer Support: 5 years (Required)
Language:
English (Required)
Work Remotely:
Yes