vietnamese Customer ServiceThe VITO Group

Take full responsibility in dealing with relevant customer's complaints and queries.
Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication tools such as MSN, Skype, and Yahoo Messenger
Follow up on unresolved inquiries through emails or phone calls
Coordinate with Payment Team regarding customers pending cases such as deposit and withdrawal transactions.
Complete logs, records, and daily shift reports.
Other duties as assigned.