tsts associate technical Service EngineerFujitsu

The Associate Desktop Engineer role is responsible for the provision of customer centric onsite End User level 1.5, and level 2 Support to a Fujitsu customers as assigned.
This includes but is not limited to support of the following:
Operating System and Desktop Management client software
Nominated Fujitsu supported Applications and Peripherals.
PC systems and peripherals
Smart devices
Induct new customer staff in basic use of IT tools.
This role will require knowledge of the client environment and close working relationships to foster innovation for continual service improvement.
You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative, decision making, personal leadership and will ensure effective and professional communication are delivered to all relevant parties.
Role Responsibilities
General Reactive Functions
Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
Respond to and resolve incidents and SRs withn agreed SLA and follow Fujitsu breach reporting process for any failed SLAs.
Assist with asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
All customer interactions and activities are logged and maintained in the correct client ITSM tool.
Ensure prompt escalation of any operational issues.
Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
Ensure all required training is completed ontime.
Be aware WHS pratices, instructions and policy as set out by Fujitsu and Customer.
Carry out other work as assigned by TL or Fujitsu management.
Knowledge Skills and Work Experience
Essential Knowledge, Skills and/or Experience
Demonstrate entry level technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio visual equipment BYOD and mobility.
Demonstrate knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems.
Demonstrate entry level knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
Demonstrate entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
Strong verbal and written communication, ability to articulate technical information to the target audience.
Professional customer service.
Ability to work well within a team while fostering relationships and partnerships.
Can do attitude.
Preferred
Demostrated experience and knowledge of the use of an incident management toolsets.
Understanding of theITIL framework.
Knowledge of Apple MAC, IOS and Android Operating Systems,
Experience with a range of end user management tools including but not limited to SCCM.
Experience with Service Now.
6 months+ experience in troubleshooting and maintaining PCs in a Windows environment.
6 months+ experience with end user technology support.
Benefit
Cert IV Information Technology or higher
MCP
ITIL v3 Foundations Certification
IT Degree or other IT releated certifications.
Additional Information
Bonus Eligibility
Requisition ID: 2100070B
Contact Information
Shift: Evening Job
Posting Date: Jul 1, 2021
Fujitsu

Taguig City, Metro Manila
Permanent
Full-time