trainer ( CUSTOMER SERVICE) -Conduent

Candidate must possess at least a Bachelor's/College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Full-Time position(s) available.
• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
• Responsible for design and update of basic level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials to deliver classes.
• Collects training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned
• Complies with all policies and standards
• Excellent in written and spoken English, can convey information clearly and effectively, in both written and verbal forms
• Excellent presentation skills
• Good knowledge of providing information technology solutions and business process outsourcing to different clients
• Familiarity with interactive learning activities
• Ability to multi-task in a fast-paced environment
• 1 to 2 years of experience in Training in a BPO or airline related set-up
• Handled an Airline/Travel account, it's a MUST
• Typically, a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts