Temporary customer care specialist (crescendo academy)PartnerHero

Role Details Type of Support: Omnichannel (Email, chat, phone, social media, tickets, etc..)
Contract Duration: Temporary, October 16 - November 30, 2025 (45 days)
Training Schedule: To be determined
Work Schedule: To be determined
Work Type and Location: Hybrid, Cubao and Taguig City
Expected Start Date: October 16, 2025About UsPartnerHero is now Crescendo - a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero's world-class outsourcing expertise and Crescendo's innovation in customer experience and operations, we're setting a new global standard.We deliver Augmented AI - the powerful combination of agentic AI and real human expertise - giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don't just connect talent with opportunity - we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.Welcome to Crescendo. Welcome to what's next.About The RoleCrescendo Academy is your gateway to launching or growing a career in customer experience and AI-powered support. As a Crescendo Academy (Customer Support Specialist Level II), you'll join a two-week paid training program that builds the skills global companies need most, from using digital tools and AI platforms to delivering clear communication across chat, email, and voice.This program is open to recent graduates, career changers, and anyone ready to grow in a fast-paced, tech-driven environment. By graduation, you will have in-demand skills and the opportunity to be placed with Crescendo's global partners.It is more than training. You gain hands-on practice with AI tools, mentorship from experienced facilitators, and a clear path into roles that offer growth and the chance to make an impact with leading brands.What You'll Do:
Participate in blended learning: live Zoom sessions, WorkRamp e-learning, group facilitation, and practice activities.
Engage in modules including:
Customer Communication (voice, chat, email foundations)
AI Tools Training (Google Gemini prompts, Co-Pilot/Agent Assist)
Customer Experience Essentials (asking the right questions, de-escalation, quality metrics)
Productivity Tools (Google Calendar, Gmail optimization, Slack, Google Docs/Slides)
Knowledge Management & Flex Pod Model (how support teams operate with AI augmentation)
Complete assessments, role plays, and a final challenge activity.
Complete hands-on simulations in chat, email, and voice support scenarios.
Receive coaching and feedback from facilitators to ensure mastery.
Graduate into placement opportunities with PartnerHero partners.
What We Expect From You:
Strong English communication skills (written and verbal).
Basic digital literacy (typing, navigating online tools, using productivity apps).
Adaptability to learn new systems and workflows.
Active listening and problem-solving ability.
Professionalism and collaboration in team-based learning.
Growth mindset, eager to learn, practice, and improve.
Previous BPO, CX, or customer service experience is a plus, but not required.
Open to fresh graduates, career changers, and individuals re-entering the workforce.
What You'll Get In Return:
Hands-on experience with next-generation AI and CX tools
A fast track into Crescendo partner teams supporting global brands.
Mentorship and feedback from expert facilitators..
Access to continuous growth opportunities after placement.
Hybrid working arrangements
Competitive Base Salary
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our CoreCore values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.
Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
Take ownership: Bold choices with integrity at the core-that's how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact .PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .Company Culture Is At Our CoreCore values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.
Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
Take ownership: Bold choices with integrity at the core-that's how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact .PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .Powered by JazzHR
PartnerHero

Metro Manila
Temporary
Full-time