technical customer support | non-voice | Night Shift | bgc, taguigEastvantage Business Solutions Inc.

Answering tickets focusing on consumer products and service questions;
Suggesting information about other products and services;
Tier 1 & 2 customer support;
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint;
Inquiring on the cause of the problem;
Selecting and explaining the best solution to solve the problem if possible;
Expediting correction or adjustment; following up to ensure resolution;
Assisting customers' concerns through calls and chats/emails
At least 1-2 years of experience working as CSR/TSR in a BPO setup.
Willing to work on a Night Shift Schedule.
Amenable to work onsite (BGC, Taguig).
Associate / Supervisor Customer Service Business Process Outsourcing 2 openings Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time