Supervisor, customer careContinuum Global Solutions

Supervisor, Customer Care
Are you an experienced leader with 2+ years of call center experience? Have you supported US Clients with customer care? Are you located in Cebu? We have an immediate opening for an Operations Supervisor, to support our growing business in the Philippines. If you are ready to take your BPO career to the next level, don't miss this great opportunity - APPLY TODAY!
ESSENTIAL FUNCTIONS
Direct supervision of a customer service team that respond to request for support via phone, chat or e-mail
Hire, train and coach staff in standard policies, procedures, and best practices.
Identify opportunities for operational improvements and recommend/implement solutions.
Monitor and motivate staff including delivering performance appraisal and corrective action
Serve as first point of contact for all employee related issues
Contribute to the development of processes and procedures.
Answer agent questions regarding best practices or handle escalations.
Prepare reports and analyze data to assist management as they determine call center goals.
Work with other supervisors and management team members to support agents and maximize customer satisfaction.
PERKS & BENEFITS
Salary Range: (based on experience)
Stable Full-Time Employment
Insurance & Other Company Benefits
Fun, Casual Work Environment
REQUIRED EDUCATION AND EXPERIENCE
2+ Years of Call Center Experience
Must have experience supporting to US clients
Supervisory experience in a call center environment (preferred)
Extremely competent with verbal and written English communication skills
Thrives in a fast pace client driven environment
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to [Protected Info]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [Protected Info].
Continuum Global Solutions

Cebu
Permanent
Full-time