sr. gainsight administrator ( Work From Home)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
http://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: 8-9/hr, and earn up to 90,000 PHP +/month
Schedule: Monday - Friday: 8:00 am - 4:30 pm CDT with 30-min unpaid lunch and two
paid 15-min breaks.
Job Description:
The Senior Gainsight Administrator will lead the implementation, automation, and optimization of Gainsight CS (Customer Success) and PX (Product Experience) within a SaaS software company. This role is crucial in leveraging AI, automation, and predictive analytics to enhance customer engagement, retention, and operational efficiency.
 
The ideal candidate will have a strong background in Gainsight administration, customer success automation, and experience integrating AI-driven insights into customer lifecycle management.
 
 
Required Skills & Experience
 
Technical Skills
4+ years of experience in Gainsight CS & PX administration, includingautomation and AI-driven workflows.
Strong expertise in Gainsight Rules Engine, Journey Orchestrator, Playbooks, Success Plans, and AI-powered Health Scores.
Experience integrating Gainsight with Salesforce (or other CRMs), Zendesk, BItools (Tableau, Power BI), and data warehouses.
Hands-on experience with SQL, API integrations, and AI-driven data models.
Familiarity with AI-powered customer analytics, predictive modeling, and sentiment analysis.
Experience implementing chatbots, NLP-driven insights, and automated email campaigns within Gainsight.
Business & Analytical Skills
Deep understanding of SaaS customer success models, lifecycle automation, and retention analytics.
Ability to interpret AI-driven insights and translate them into strategic engagement actions.
Strong experience in predictive analytics, renewal forecasting, and customer segmentation.
Ability to automate and optimize customer interactions at scale using AI and automation tools.
Soft Skills & Leadership
 Excellent communication and training skills to educate teams on Gainsight AI features.
Strong problem-solving skills with the ability to create AI-driven workflows for proactive engagement.
Proven ability to work cross-functionally with Product, Data, Sales, and Marketing teams.
Strategic thinker with a passion for leveraging AI in customer success operations.
Key Responsibilities
 
Gainsight Implementation & Administration
Lead the end-to-end implementation of Gainsight CS, ensuring seamless integration with CRM (Salesforce, HubSpot), Support Platforms (Zendesk, ServiceNow), and Data Analytics tools.
Automate customer success workflows using Gainsight Rules Engine, AI-powered health scoring, and Journey Orchestrator.
Implement AI-driven playbooks to trigger personalized customer engagement, churn prevention, and expansion campaigns.
Set up predictive health scoring models, combining historical data, AI trend analysis, and real-time insights.
Integrate Gainsight product adoption tracking, using AI-based user behavior analysis to suggest feature recommendations.
Develop AI-enhanced predictive analytics models to identify customer churn risk, upsell potential, and engagement patterns.
Configure automated NPS/CSAT survey triggers based on customer behavior and sentiment analysis.
Leverage AI-based chatbots and email automation within Gainsight to provide proactive customer engagement at scale.
Build automated risk alerts and escalation workflows, enabling early intervention for at-risk accounts.
Utilize machine learning models to refine customer segmentation and improve journey orchestration.
Reduce manual touchpoints by implementing self-service success plans and automated QBR scheduling.
Create intelligent renewal forecasting models, integrating AI to predict renewal likelihood and expansion opportunities.
Optimize customer lifecycle automation, ensuring a seamless experience from onboarding to renewal.
Establish a data governance framework for clean, reliable Gainsight data inputs.
Act as the primary Gainsight expert, training Customer Success Managers (CSMs), Account Managers, and Product Teams.
Work with Product and Data Science teams to integrate AI-driven customer insights into decision-making processes. 
Support Sales and Marketing teams in leveraging Gainsight data for targeted expansion and retention campaigns.
Stay updated on AI trends in customer success and drive innovative automation strategies.