customer support specialist ( Work From Home)TSG Outsourcing

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http://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: $5/hr and earn up to 50,000 PHP +/month
Schedule:  Monday to Friday: 9:00 am - 5:30 pm EST with a 30-minute unpaid lunch break and two 15-minute breaks
 
Job Description:
Respond to and resolve customer inquiries through HubSpot's ticketing system with clarity, professionalism, and empathy
Maintain a high level of customer satisfaction by delivering timely, thorough, and thoughtful responses
Escalate issues appropriately to cross-functional teams (e.g., Product, Engineering, or Customer Success) when needed
Document support cases and create internal notes to ensure team visibility and continuity
Assist with phone-based support for urgent or complex issues, as needed
Identify recurring issues and contribute to internal documentation or FAQ updates to improve the customer experience
Provide feedback to help improve processes, tooling, and customer communication
Must Have Requirements:
 2+ years in a customer support or customer-facing role, ideally in SaaS or a technology-driven environment
Experience using HubSpot or similar CRM/ticketing systems
Excellent written communication skills with a strong command of grammar, tone, and clarity
Comfortable speaking with customers over the phone when required
Strong problem-solving abilities and a proactive approach to resolving customer issues
Highly organized with the ability to manage multiple tickets or tasks simultaneously
Team-oriented with a positive attitude and willingness to collaborate