sr. Customer Service RepresentativeSnaphunt

The Offer
Join an established company with a strong history of success
Opportunities for career growth & development
Attractive compensation package
The Job
You will be responsible for :
Ensuring timely and accurate responses for all incoming phone and email inquiries and requests, including billing and crediting issues
Inputting data into dosimetry database relating to customer inquiries, contacts, new orders, changes, cancellations, etc.
Using multiple internal systems to provide timely, consistent and efficient customer service.
Providing timely feedback to direct management regarding service failures or customer concerns.
Supporting special projects as assigned.
The Profile
You have at least 3 years of Customer Service experience, ideally within Manufacturing.
Knowledge of Lean Process Improvement is mandatory
You ideally have experience in an ERP order management environment.
You are proficient with common office software, such as Microsoft Office; and hardware, such as a PC.
You have outstanding cross-functional written and oral communication skills.
You have exceptional follow-up and follow-through skills
You possess the initiative to learn, apply and grow new skills
You have excellent reading, listening and data entry skills.
You have solid mathematical skills with the ability to interpret invoices.
You uphold a positive, proactive customer satisfaction mindset and attitude.
You are able to perform well in a team-oriented and fast-paced environment
The Employer
The company is an established services company equipped with an extensive network of consulting personnel that is able to provide local operational and technical support.
This role is posted through a well-respected BPO company in the world and they are renowned for helping small and medium-sized enterprises build offshore teams.