sr Customer care analystDeltek Systems
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 05/02/2026
Deadline: 17/08/2021
Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel
y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
As a Technical Support Analyst, you will be responsible for providing quality technical software support to clients using Deltek products.
Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet.
The Technical Support Analyst analyzes and responds to customers technical issues encountered when running Deltek software.
Involves analyzing clients' server, workstation, or web configuration for running all products on Microsoft SQL Server databases.
Operates under moderate supervision and working US business hours.
Qualifications
Strong oral and written communication
Must have had coursework and/or experience in Enterprise solutions line of software, Windows Server & database administration, preferably in Microsoft SQL Server or Oracle databases
Experience supporting a web-enabled software application preferred with knowledge of the following: web server deployment, internet connectivity, Active Directory, SSL, IIS, and firewalls
Successful history working in a team environment
Refined problem solving skills
Able to multi-task in a fast-paced environment
Superb customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
3+ years experience as a technical support analyst is preferred
Must have a Bachelor's Degree in either Computer Science, Mathematics, Engineering related discipline or a technical diploma/certification in computer sciences or database administration
Deltek Systems
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel
y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
As a Technical Support Analyst, you will be responsible for providing quality technical software support to clients using Deltek products.
Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet.
The Technical Support Analyst analyzes and responds to customers technical issues encountered when running Deltek software.
Involves analyzing clients' server, workstation, or web configuration for running all products on Microsoft SQL Server databases.
Operates under moderate supervision and working US business hours.
Qualifications
Strong oral and written communication
Must have had coursework and/or experience in Enterprise solutions line of software, Windows Server & database administration, preferably in Microsoft SQL Server or Oracle databases
Experience supporting a web-enabled software application preferred with knowledge of the following: web server deployment, internet connectivity, Active Directory, SSL, IIS, and firewalls
Successful history working in a team environment
Refined problem solving skills
Able to multi-task in a fast-paced environment
Superb customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
3+ years experience as a technical support analyst is preferred
Must have a Bachelor's Degree in either Computer Science, Mathematics, Engineering related discipline or a technical diploma/certification in computer sciences or database administration
Deltek Systems
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Deltek Systems
About the company
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