sr Customer care analystDeltek Systems

Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel
y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
As a Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun.
Qualifications
Preferred:
At least 3+ years customer service or software support experience in a BPO or Shared Service Organization
Knowledge of Human Resource Processes and Policies (OFCCP, HRIS, etc.)
Technical Support Experience with Human Resource Management software and SQL-based reporting tool
Hands-on experience with creating/troubleshooting API integrations
Desired:
Hands-on experience with databases and familiarity various programming languages, like PHP, ASP.NET and Javascript
Successful history working in a team environment
Must possess excellent rapport, written and verbal English communication
Must have strong analytical and problem-solving skills and able to multitask in a fast-paced environment
Must have the ability to work independently and be self-motivated
Must be proficient in Microsoft Office applications
Must be willing to work permanent night shift in the Makati office
Deltek Systems

Makati City, Metro Manila
Permanent
Full-time