specialist 1, junior CollectionsVertiv

Job Description:
Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
Meaningful and Fulfilling Work
Inspiring and Caring Leaders
Global Talent Center
Recharge Your Potential
The role:
The collection specialist will manage day-to-day collection activities for his/her assigned portfolio, to achieve Collection targets, both in Cash and Past Due Reduction, and contribute to DSO performance target while adhering to Vertiv' collection policy.
Responsibilities:
Functional Expertise * Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices.
Timely and accurately submit all customer-specific documentation requirements to secure payment.
Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer's AP team.
Timely research all disputes/short-payments/credits brought to your attention by the cash application team or by the customer.
Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector or leadership.
Daily update each account/invoice status and collection efforts in the collection tool.
Work cooperatively with cash application team to resolve/properly apply any unapplied cash.
Participate in ad hoc projects and prepare ad hoc analysis as required.
Customer Commitment & Internal and External Communication * Identifies customer (internal/external) & stakeholders needs through communication and probing.
Create solutions to customer & stakeholder problems or issues. Provide sound recommendations to their queries.
Assists customers & stakeholders in handling, servicing, follow-up, communication, and closure of issues, which could include collaboration and coordination with other department/team.
Participates/Facilitates in team meetings, Huddles and information cascades.
Team Support and Development * Actively participates in team activities and initiatives.
Fulfil other reasonable duties and projects as required.
Serves as back-up for next level similar or related function for business continuity.
Assist in conducting training of new associates, as needed
Participate in company-initiated trainings and activities, which aims to upskill or develop new skills which will benefit the team and department.
Participates on different activities initiated by the Business Unit and Team to promote work life balance and effective team
Requirements:
Graduate of any 4-year course/ Bachelor's Degree
1 year experience in customer service environment (preferred)
Competencies:
Effective communication and interpersonal skills
Must be assertive and confident
Must have positive attitude and focus on customer-service.
Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure
Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint
Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus.
Ability to set priorities/initiatives to complete daily work
Ability to handle large volume of email communications and phone calls
Good analytical and problem-solving skills and keen attention to detail
Vertiv

Manila City, Metro Manila Mandaluyong City, Metro Manila
Permanent
Full-time