spanish Customer Service associate (chat & email account)J-K Network Manpower Services

Pasay City
PHP 40,000 - PHP 45,000
English, Filipino, Spanish
Multilingual Filipino
BENEFITS:
HMO on Day 1
Government mandated benefits
Competitive salary package
Sick Leave
Vacation Leave
Performance incentives
2 days off per week
Temporary work from home set-up
Other incentives
JOB DETAILS:
Client Info: This company is a BPO industry who has been incorporated 2005 here in the Philippines. They provide valuable solutions to small and medium businesses across the globe.
Requirements:
Open for Native or Filipino national with Resident Visa
Proficient in both Spanish and English language
Preferably with 1 year experience in BPO
Experience working with email, chat & voice support is a big advantage
Preferably with experience in collections or customer service support in the US medical billing industry.
Responsibilities:
Perform customer support via phone, chat and email both in English and Spanish language
Understands how the medical insurance industry works.
Take initiative to recommend and implement quality process improvements based on identified trends or others gaps in knowledge
Corrects and/or updates patient registration data.
Handles patients calls related to their outstanding balances.
Transcribes voicemails from patients and returns the patient's message.
Recruitment Process: (Remote Interview)
Resume Screening
Initial Interview
Language assessment (Both written and verbal)
Ops Interview
Client Interview
Job Offer
HOW TO APPLY:
Please send your resume to: [Protected Info]
Mobile: (+ 63) 917-638-1962
Sun/Smart: [Protected Info]
Skype: jkrecruit
Look for: Ms. Yam
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J-K Network Manpower Services

Pasay City, Metro Manila
₱40,000-45,000 per month
Temporary
Full-time