Service desk managerEastvantage Business Solutions Inc.

Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
Measure, monitor and work to drive down incident levels. This will relate to Product and user problems. Ensure that the Service Desk actively participates in improving the usability and reliability of client services
Ensure that practices and processes exist and when it is possible are standardized and repeatable.
Ensure that these ones are continually improving and produce business cases to support team activities
Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to clients.
Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers.
Experience on Ticket Analysis and understanding issue trends
Excellent verbal, interpersonal, communication and analytical skills.
Planning, organization and management of the work;
Precision, reliability, dynamism and flexibility.
Ability to multi-task in a fast pace environment
Work from Home
Entry Level / Junior, Apprentice IT and Software Business Process Outsourcing 1 opening Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time