Service desk leadRecruitNest Consulting

Job Expectations:
Position Type: Experienced - Senior/Lead
Employment Type: Full-Time; Permanent (Direct Hire)
Work Setup & Location: Onsite - McKinley Hill, Taguig
Work Schedule: Mondays - Fridays; Shifting/Night Shift
Industry: BPO & IT Consulting
About the Job:We are looking for an experienced Service Desk Team Leader to manage a team of Service Desk Analysts and ensure smooth day-to-day IT support operations. In this role, you will oversee the delivery of excellent customer service, make sure service targets are met, and guide the team in resolving technical issues efficiently. You will also support escalations, handle root cause analysis, and help improve service quality and processes.Qualifications:
At least 2 years of relevant work experience as a Service Desk Team Leader (open to both TSR and SD TL backgrounds).
Strong experience in handling escalations, performing root cause analysis, and meeting SLA targets.
Hands-on experience with Windows operating systems, Active Directory, Exchange, and MS Office Suite.
Familiar with ITSM tools such as ServiceNow, Remedy, or similar platforms.
Good understanding of hardware, software, and network troubleshooting.
Strong communication and leadership skills, with the ability to coach and develop team members.
Organized, proactive, and able to manage multiple priorities effectively.
Excellent interpersonal and English communication (written and verbal) skills.
Willing to work on-site at McKinley Hill, Taguig.
Willing to work in US hours (graveyard shift).
Can start immediately, if possible.
***Only shortlisted candidates will be contacted; updating/tailoring CV is highly recommended***
RecruitNest Consulting

Taguig City, Metro Manila
₱45,000 per month
Permanent
Full-time