SERVICE DELIVERY REPRESENTATIVE (PROVISIONING) Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recogniz SERVICE DELIVERY REPRESENTATIVE (PROVISIONING) Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BEST among BPO companies worldwide. WHAT IS A SERVICE DELIVERY REPRESENTATIVE Our awesome client, a leading technology company based in Australia is looking for a SERVICE DELIVERY REPRESENTATIVE to be part of their team. WHAT WILL BE YOUR MAIN RESPONSIBILITIES The Service Delivery Representative is responsible for the end-to-end management of customer provisioning and delivery orders. This role involves the adding, moving, and changing of customer services and delivering within specified service level agreements/targets. This role requires the effective communication and positive engagement with the customers, both existing and new, external third-party suppliers and carriers. This role will also require working closely with internal stakeholders such as the
Business Development Managers,
Operations Managers, various Platform & Network teams, Finance, Wholesale Porting Team, Business/Residential
Technical Support Teams, and various Product Managers. The importance of this role is to ensure the company brand is highly regarded in the domestic and international market by managing the fulfilment of orders and communicating with the customer effectively to deliver an exceptional customer experience, and in accordance with ITIL best practices and appropriate service level agreements/targets. WHAT ARE WE LOOKING FOR 3+ years' experience in Order Management, Processing and fulfilling customer provisioning requests and orders 3+ years' experience Product Knowledge of telecommunications products & services, such as Voice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing. Advanced stakeholder management experience (internal and external) Strong written and verbal communication skills with an ability to influence and negotiate effectively. Willing to develop professionally and to learn and support other technology Advanced customer service skills with an exceptional phone manner and excellent written communication skills. Previous contact centre experience, and Network monitoring experience, is an asset.
Monster
Philippine Space Agency (PhilSA)