service delivery analyst (cobol and Production support)FIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Engineering
Travel Percentage : 15 - 25%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Service Delivery Analyst will be responsible for performing the duties of Triage, Nightcall, Day call, Job Abend, Weekend Change, Weekend Validation etc. This position is required to work with US onshore counterpart on daily basis and deliver within SLA.
What you will be doing
Must be working independently with onshore counterparts and deliver the task assignment on time.
Analysis and research of customer-reported issues for the Service Delivery application within SLA.
Provide support and dedication to production issues. This will require the candidate to demonstrate the appropriate urgency and reprioritization of another workload.
Provide technical support and resolution to triage tickets.
Implement permanent fixes for defects or changes for some components due to production-related issues.
Provide weekend validation due to system updates.
Participate in FIS Disaster Recovery exercises.
Participate in and support infrastructure changes that impact the application.
Provides customer support such as assisting in the definition of external and internal client problems and needs.
Exhibits effective problem-solving competence for various programming challenges.
Can analyse what the problem is and brainstorm many possible solutions.
Can think logically and writes/analyses source code independently.
Practice team behaviour such as demonstrating effective people skills and sensitivities when dealing with others.
Manages Time Effectively such as being aware of SLAs and meeting timelines. Uses time effectively and can work quickly in completing daily tasks or special assignments.
Effectively copes with change, moves between multiple assignments with ease.
What you bring
Experience in COBOL, JCL, IMS
Production Support experience
Experience in Triaging/investigating ticket
Experience in MVS, 3270 mainframes Technologies
Experience on the Tools is INSYNC, XPEDITER, and CONTROL-M.
Experience in Job Abend, Change Records implementation, and enhancement of application is required.
Must be good to work permanently during USA Busines hours, 8 am-5 pm CST (Night shift from 9pm - 6 am Manila).
Must be willing to do 8 times weekend on-call per year.
For weekend:
48 hours of on-call (no physical availability is required)
Support is from 6am Sat to 6am Mon.
Must be willing to do OT when needed
What we offer you
Competitive salary and benefits
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Manila City, Metro Manila
Permanent
Full-time