senior service desk AnalystPartners Group

What it's about
As a Senior Service Desk Analyst, you will act as the point of guidance, direction and escalation for the team and internal customers. You will be part of our global IT team within a dynamic and fast paced organization.
Your main responsibilities include:
Ticket Management (ServiceNow); Opening / Re-Assigning / Chasing / Auditing / Authorising / Resolving
Providing exceptional customer service and timely resolution to customers incidents or requests (phone, desk side or remote support)
Providing innovative ideas and value-added solutions in addition to a swift and effective handling of complex issues raised by our internal customers
Mentoring junior colleagues to allow for skills and knowledge development through advice, coaching, and training opportunities
Knowledge sharing with colleagues across the company and proactively contributing to team and department meetings
Leading or contributing to local or virtual projects as well as testing of new releases
Liaising with 3rd party vendors
Travelling to other offices within Asia
Shift work
What we expect
At least 7 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is a plus
Excellent knowledge of Windows 10 and experience in using the following solutions: Active Directory, O365 / OneDrive, ServiceNow, SCCM
Excellent customer services and relationship management skills including executive or VIP level
Excellent problem solving and analytical skills
Experience in remote support using VPN and in AV support, such as video conferencing, corporate events
Able to manage change within a fast paced and live production environment
What we offer
Career opportunity in a global and dynamic environment
Opportunity to learn and develop professionally and personally
International working environment
www.partnersgroup.com
Partners Group

Manila City, Metro Manila
Permanent
Full-time