senior fx trading Support specialistRefinitiv

Log all inquiries, and track every ticket through to resolution in Salesforce CRM
Handle all incoming inquiries from external clients and internal Sales and RMs alike
Investigate and resolve client issues related to trade execution, confirmation, and STP based
Provide clients with training and guidance on system functionality and workflow
Resolve technical issues in conjunction with application support, network, and development teams
Work with external vendors and partners to resolve trade and order issues
Identify and communicate urgent issues that may have associated P/L and franchise risk
Build knowledge of the market place and keep up with current industry trends
Essential skill :
Previous trade support experience within a highly pressurized environment (preferably within Inv Banking/Asset Management).
Strong FX/Options knowledge.
Able to think fast and work under pressure.
We care about benefits too.
We support our colleagues' wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.
Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: .
Be the breakthrough, activate your future and shape ours.
Refinitiv

Taguig City, Metro Manila
Permanent
Full-time