senior Customer Service RepresentativeWells Fargo International

63217BR
Senior Customer Service Representative
Customer Service
Manila
Philippines
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Roles and Responsibilities:
Responsible for processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries, intake of external customer complaints, and referring difficult problems to more senior representatives.
Market Skills and Certifications
Qualifications:
2+ years of experience interacting with people or customers, demonstrated through work, military, or education
Desired Qualification/s:
Experience processing complex transactions and performing extensive research to resolve complex customer inquiries.
Excellent verbal, written, and interpersonal communication skills.
Ability to interact effectively with internal and external partners and clients/customers.
Advanced Microsoft Office skills.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Ability to troubleshoot common computer problems
2+ years Customer Service Experience in an environment where multiple search tools are utilized to find information
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
Location
Metro Manila