senior Customer Service Representative - cebu city, cebuUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Changing the world takes dedication like you'd never believe. And we've got 260,000 people giving it all they've got every single day. As an Operational Trainer, you'll be responsible for making sure our evolving training needs are met to keep our level of effort high and our progress moving forward. If you're up for the challenge, join us now and find out what it is like to have the support and resources of a Fortune 5, industry leader.
Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. May also be involved in the design process. *Employees in jobs labeled with 'SCA' must support a government Service Contract Act (SCA) agreement.
Primary Responsibilities:
Assess the training and organizational development needs within a function (e.g. claims)
Participate in the development of training programs and classroom materials
Provide leadership within the classroom or virtual classroom environment
Report training metrics and generate training related reports
Work is frequently completed without established procedures
May act as a resource for others
May coordinate others' activities
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Keeping pace with our instructional needs will be the biggest challenge for you. We're the ones driving change in health care, so we've got a lot of people hitting on all cylinders every day. That means you'll need to bring your A-game in order for us to continue to make a major impact.
Required Qualifications:
E&I PSO voice process experience
MS Office
Extensive work experience within own function.
Ability to work independently
Preferred Qualifications:
Bachelor's degree; 2-year Vocational course
Current role of Senior customer service representative is highly encouraged to apply
At Optum, part of the UnitedHealth Group family of businesses, it's excellence we're after from the top down. We have resources like you've never seen before to help us shape the change sweeping our industry. Join us and you can be one of them. You'll discover it's an opportunity to do your life's best work.(sm)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Senior Customer Service Representative, CSR, Customer Service, Call Center, Contact Center, Operations, Voice, MS Office, Cebu City, Cebu
UnitedHealth Group

Cebu City, Cebu
Permanent
Full-time