Senior Customer Service and AdminZZ Connect Inc.

ZigZag is looking for a Customer Support Champion / Customer Service and Admin to join our team!
"You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems. We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth. We are an established company but pride ourselves on our fast-paced start-up culture."
Have you got what it takes to join the team?
RESPONSIBILITIES:
Sales Enquiries - provide product advice and have specialist knowledge, taking and entering orders (phone, email, chat, social media, eBay)
Customer Service - order status inquiries, tracking, faulty products/returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls/vmails (phone, email, chat, social media, eBay)
Admin - managing orders sent through suppliers, checking warehouse has shipped orders, managing back orders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about 10 -15% of daily role - but are critical to the business.
QUALIFICATIONS:
Smart and ability to learn quickly - they will need to be generalists and wear many hats.
Really good American accent that is very clearly understood - and can understand broad Australian accents.
Excellent English skills - written and spoken
Confident, outgoing, engaging personality - they need to be able to be respected and also have the confidence to provide specialist advice on expensive purchases.
Need to be able to develop a rapport/relationship (not salesy) with customers and even joke on occasion.
Need to be friendly and approachable.
Good attention to detail
Previous experience with Australian company real advantage
*Candidates must be willing to work from Monday to Friday 6:30 AM - 3:30 PM or 5:30 AM - 2:30 PM
Workbank

Pasig City, Metro Manila
Permanent
Full-time