senior Customer Service and admin | dayshift | weekends offZigZag Careers

ZigZag is looking for a Senior Customer Service and Admin to join our team!
Responsibilities:
Sales Enquiries - provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay) ·
Customer Service - order status enquiries & tracking, faulty products/returns requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/vmails (phone, email, chat, social media, eBay) ·
Admin - managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about the 10 -15% of daily role - but are critical to the business.
Required Qualifications:
Requirements /Attributes · Smart and ability to learn quickly - they will need to be generalists and wear many hats. ·
Really good American accent that is very clearly understood - and can understand broad Australian accents.
Excellent English Skills - written and spoken ·
Confident, outgoing, engaging personality - they need to be able to be respected and also have confidence to provide specialist advice on expensive purchases.
Need to be able to develop a rapport/relationship (not salesy) with customers and even joke on occasion.
Need to be friendly and approachable.
Good attention to detail
Previous experience with Australian company real advantage
Research - ability when required to find new products, do competitor research
*This role is on temporary work from home until further notice. Candidates must be willing to report in Ortigas, Pasig City once required.
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ZigZag Careers

Pasig City, Metro Manila
Temporary
Full-time