sap concur - customer engagement associate - Night ShiftSAP

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Position Description:
Under moderate supervision, the Specialist will assist the Client Success Management Team with their day-to-day tasks - from processing contract requests, credit memos, and client disconnects, to performing adhoc tasks such as creation of reports and dashboards using the CRM Tool. This role is non-client facing and will mostly interact only with internal clients from different departments across SAP Concur.
Key to success in this position are: ability to process the mentioned tasks in a timely and accurate manner, communicate effectively with different departments within the organization, make significant suggestions, feedback, and actions in improving the current processes, and the endless pursuit to learning.
Responsibilities:
Create customer contracts for add-on services using our internal contract system (currently BMI).
Create and submit credit memos that are requested by our customers. This includes collecting and attaching relevant supporting information, detailing the situation at a high level and understanding SAP Concur's credit philosophy.
Assist with the internal processing of customer terminations.
Upon receiving an internal task, provide customers a copy of SAP Concur standard documentation
Identify and implement improvements to these processes, to streamline and improve the speed and efficiency of the work.
Participate in team discussions with a focus on identifying trends or commonalities in credits and terminations, to communicate and develop practices that reduce the volume of credits and terminations. Ensure the best interests of both clients and SAP Concur are being fairly and objectively represented in these discussions.
Other duties/special projects as assigned.
Be aware of, and comply with, all corporate policies.
Position Requirements
Qualifications
Education, Experience & Training required:
Minimum 3 years' experience in client service capacity with a high level of interaction with internal/external clients and partners.
BA/BS degree
Software as a Service (SaaS) industry experience with high volume account base
Ability to pass a background check.
Job Specific Specialized Knowledge & Skills:
Strong attention to detail and ability to work efficiently and swiftly.
Aptitude to analyze a situation and recommend strategies and action plans.
General understanding of business, financial systems and organizational decision-making.
Strong written and verbal communication skills.
Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plan to resolve.
Proven ability to engage and interact with internal teams to resolve issues.
Planning and organizational capabilities.
Ability to give presentations to small groups of people.
Ability to understand software best practices and capabilities
Knowledge of Salesforce.com and BMI is helpful.
Critical Performance Competencies:
Business Acumen/Strategic Business Perspective - demonstrates business/marketplace knowledge (policies, practices, trends, etc.)
Client Value Creation - demonstrates concern for meeting internal and external clients' needs in a manner that provides satisfaction and excellent results for the client
Influence - uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing Concur's financial success
Interpersonal - builds and maintains trusting relationships with associates and clients
Change Management - initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace
Energy/Drive - exhibits strong desire to achieve
Personal/ Professional Effectiveness - demonstrates ability to be self-directed and self-motivated
Intelligence - acquires understanding and absorbs new information rapidly
Planning and Organizing - optimizes use of time and resources to achieve desired results
Accountability - holds self and others accountable for results
Value Competencies:
Displays passion for & responsibility to the customer
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Protected Info]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 345119 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 345119
Posted Date: Jun 21, 2022
Work Area: Sales
Career Status: Graduate
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Makati City, National Capital Region (NCR), PH, 1232
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SAP

Makati City, Metro Manila
Permanent
Full-time