process expert - Customer ServiceMaersk Global Service Centres Philippines Limited

We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Handle communication on customers' concerns and inquiries
Keep close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns
Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel
Propose and support initiatives for continuous improvement of Customer Service processes
Attend to shipping, export-, or import-specific processes as assigned in the team
What we're looking for
Candidate must possess at least a Bachelor's Degree
At least 2 years of work experience in BPO/Logistics/Shipping industry
Experience in customer service, freight forwarding, supply chain or logistics
Excellent verbal and written communication skills
Flexible, versatile, and proactive
Team player and willing to collaborate with other members in order to achieve goals and targets