ph Customer relationship officerTSA Group

Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
21K Salary package
Fixed day shift
Office based role
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
Job Description
This role is pivotal to the overall sales proposition of TSA in answering inbound phone calls and providing high level "post sale" customer service involving billing, general inquiries and basic troubleshooting for both external & internal clients.
What will a normal day look like?
You will engage customers, build rapport, retain customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
Navigate through multiple systems and customers whilst maintaining customer engagement
Address concerns from new and existing customers
Work a day shift roster, Monday - Friday, 8am - 5pm (potential weekend and overtime shifts)
Work towards achievable Customer Service targets and KPIs
Provide class leading customer experiences
If you have previous customer service experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.
Qualifications
Excellent communication skills
Customer Service background is preferred in a BPO setting
High school graduates must have at least 1 year BPO experience. College level applicants, BPO experience is an advantage
Must be goal oriented, driven and motivated to deliver results
Must have the ability to focus while multitasking
Must be analytical in finding solutions and pinpointing problems
Must have a positive mindset
Must be tech savvy
Applicants who supported Telstra in other companies are subject for rehire eligibility check*
Priority will be given to successful applicants with valid NBI clearance and government numbers.
Online applications only
Hit the I'm Interested button to apply!
Can you think of a highly suitable referral? Select Refer a friend now!
*Terms & Conditions apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
SmartRecruiters

Pasay City, Metro Manila
Permanent
Full-time