non voice Customer Service (merchant services)TDH International Inc.

Responsibilities
• Answer customer/merchant and internal queries via chat and email.
• Ability to problem solve, as well as follow pre-determined processes.
• Process merchant account enrollments.
• Coordinate with different departments to resolve issues including but not limited to IT Team,
Production Support, Payments Team, etc.
• Monitor Merchant performances closely and do necessary tests for issue verification.
• Keep merchants and stake-holders updated with any changes in performance.
• Perform basic data analysis, end of day reports, and end of shift reports using excel
• Do Process Documentations as and when needed.
• Recommend process improvements to achieve better team performance
Competencies
• Confident with numbers and financial figures.
• Keen to details.
• Excellent written and oral English communication skills.
• Average knowledge on Excel and Reporting.
• Can work on shifting schedule.
• Ability to multitask and do task prioritization.
• Excellent interpersonal skills to work effectively with the team throughout the organization.
• Excellent problem-solving skills.
Work Experience
• 3 years experience working in a BPO company on a financial account (either back of house or front of house).
• Lengthy tenure within a company showing progression and job stability.
• Experience as an SME or Tier 2 agent in BPO.