manager - BrokerageExpeditors

Company DescriptionBecome a member of a global community! Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 212 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionTo further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.Tasks and Duties:People:Train, motivate, challenge and mentor other employees.Conduct regular reviews against company and job expectations.Create personal development plan with each employee. Set up, plan training and follow-upIdentify, develop and mentor your No.Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plansReview department goals and business plan periodically with staff to ensure buy-in and accountabilityOperations:Ensure Operational Excellence Standards Are Met (in support of DE standards)Ensure customs entries are filed timely based on our internal KPI and client expectationEnsure all classification instructions for all shipments for all customersMonitor duty deferment usage and levelsMeet with local customs to discuss performance, delays, red-channels, customs developments, and plans (to adapt country per country)Customer:Participate in client QBR's both in-person (domestic travel required) and sometimes virtuallyActively develop business for department through active involvement in sales and retention processManage implementation and ensure compliance to "Standard Operating Procedures" for the clientBuild and maintaining strong relationships with service providers and customersEnsure all new business is transitioned correctlySupport sales and account management in completing RFQ's/RFP'sFinance:Ensure clean AR and no bad debtRegular review of margin and ratesDepartment P&L - review, identify, planCompliance:Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employeesProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsMaintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainingsCulture:Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Lead/set tone for the department.Systems:Promote productivity tools (e.g. Vector, process management fundamentals, etc)Be open to implementing new system changes and enhancements with your team.Audit of files in accordance to OPS manualSend client report requests through the available database (expo request, expo reporting)QualificationsFluent in English, both written and verbalAbility to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be pro-active in thought and actionStrong organization skillsExcellent written, verbal, and interpersonal communication skills.Has a demonstrated strong work ethic, and reliability4 + years of industry specific qualification (country specific)Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsJob Specific RequirementsMinimum of 3 years CHB experienceLCB is an advantageGlobal logistics industry knowledgeGood computer skills (e.g., MS Excel, MS Word)Proven problem solving, interpersonal, communication and leadership skillsDeep understanding of process fundamentalsExpeditors company policies and procedures knowledgeExpert knowledge of customs brokerage and/or import processes and systems essentialStrong knowledge of customs legislation, especially with regards to classification, valuation and originUnderstanding of ocean and air documentation processGeneral knowledge of air and ocean transportSound understanding and knowledge of incotermsHazardous Materials certification (preferred)Well-rounded knowledge of the customs tariff and customs systemUnderstanding of Other Government AgenciesWorking knowledge and experience of the customs regulationsAdditional InformationExpeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health & Dental Plan: Medical Insurance (including immediate dependent)
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
With provision of 26 days Work-from-Home Set-up per year.
All your information will be kept confidential according to EEO guidelines.
Expeditors

Paranaque City, Metro Manila
Permanent
Full-time