local it service AnalystBosch

Company Description
BOSCH SERVICE SOLUTIONS, INC.
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That's why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
Our competencies
We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients.
Our unique competence profile
360° solution know-how
Bosch global network of 40,000 engineers
More than 10,000 IT experts worldwide
60 business consultants (process redesign, user experience management, business modeling)
Powerful implementation
Global network of communication, monitoring, trust, and data centers
Bosch quality standards and quality gates in project management
Highest security and data protection standards
Operational excellence
5,000 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year
Capability management and continuous training
State-of-the-art workforce management
Job Description
Responsible for customer IT support and local hands-on software, applications, and hardware maintenance
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Support on-site customers
Act as first-point-of-contact for local issues with hardware devices and software
Provide technical support by performing installation, repair, and preventive maintenance of local software and hardware
Troubleshoot local software and hardware failures and identifies related network problems
Improve the local technical operating environment
Covers the local IT supplier management
Qualifications
3+ years' experience with various hardware and software components, 3+ years' experience with networks and network components
Good communication in English (both oral and written)
Strong customer orientation
Detail oriented, very good attention to details
Able to use tact and diplomacy when dealing with various users and customers in person
Good general IT technical know-how, functional know-how as needed/relevant
Very good sense of how to deal with urgent situations/issues
Very good troubleshooting skills, logical thinking
General awareness of the latest IT technology, up-to-date knowledge of the latest software trends specially in the BPO industry
General understanding of network operations and network components
General understanding of Data Center operations, its requirements and components
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
Bosch

Taguig City, Metro Manila
Permanent
Full-time