level 1 Service desk supportSTAFF DOMAIN INC.

Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Pasig equipped with high-speed internet and business-grade computers.
Our fun and supportive culture underpin our strong focus on learning and development. We work hard to ensure that you receive strong induction and learning and development programs customized to propel you towards your long-term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader.
Join us and enjoy:
-Great HMO for you and 1 dependent from day one
-Life insurance from your first day
-Market-leading salary
-Attendance bonuses
-Health and fitness programs
-Regular social activities that can be enjoyed from home
Requirements
Job Summary:
The main responsibility of Level 1 Service Desk Support is providing 1st line telephone and technical support to a variety of clients, working as part of a team supporting Initiative clients across a range of technologies. The initiative is an Australian based MSP that provides multi-layer technical support to many clients.
The role is based on monitoring infrastructure and servers, backups, managing alerts using chat, email or phone and providing first-time resolution where possible and resolving technical support tickets as part of a team on a busy Service Desk.
Job Description:
-Handling all tickets as allocated by the service desk scheduler
-Be responsible for logging tickets and using a ticketing system
-Respond to incoming IT issues by troubleshooting as per guidelines and internal processes
-Maintain first class communication with the client, adhering to specific service level agreements
-Resolution of tickets within capability level
-To ensure calls/tickets are logged, prioritized and escalated appropriately
-Collaborate & communicate effectively within the team
-Aim to increase the number of calls/tickets to be resolved on the first call
-To ensure customer complaints are escalated to the service desk team leader or next level technician
-To ensure all customers are notified to advise of ticket resolution
-When remote access has been gained to resolve customer issues, the session is ended and the customer is aware of the resolution
-To include notes in every ticket after every phone call or other interaction with the customer
-To actively contribute to and participate in professional development opportunities afforded by the company
Job Qualifications:
-Bachelor's degree in IT, Computer Engineering, or any relevant field
-3+ years' experience in IT Service Desk, Microsoft Desktop environment
-Demonstrated level 1 technical knowledge
-Experience using Syncro is a plus
-Proven ability to build and maintain positive relationships
-Ability to engage others through credible communication and presentation
-Sound ability to multi-task across multiple IT platforms, with effective time management skills to ensure conflicting deadlines are met
-Ability to show initiative and self-motivation
-Experience in Windows, Cloud Software, Office 365, MS Office and Google Workplace
-High attention to detail and strong analytical skills
-Proactive and positive approach to problem-solving and client interaction
-Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues
-Excellent written and verbal English communication and interpersonal skills
Tiptopjob

Pasig City, Metro Manila
₱35,000-45,000 per month
Permanent
Full-time