lead securities Operations representativeWells Fargo

About this role:
Wells Fargo is seeking a Lead Securities Operations Representative...
In this role, you will:
Support overall effectiveness of the team according to plans, monitor daily securities, and cash related production work
Supervise daily production activities and staff
Guide others on complex production improvement efforts and address procedural impacts
Provide back-up for all department functions while providing coaching and feedback to staff
Prioritize work and provide daily leadership to teams
Contribute to solving corporate governance and address compliance issues for the department
Lead the implementation of new or revised processes and procedures
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
Completed at least 2 years of tertiary education
BS or BA degree or equivalent working experience
At least 4 - 6 years of working experience in the BPO/Contact Center industry - service desk functions, inbound call queues, client-facing roles.
Experience as Subject Matter Expert is an advantage.
Preferred background in any of the following areas of Securities Operations or related functions within a Bank or Brokerage Firm
Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation
Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time